Virtual Assistant Rates – What To Do If A Client Is Shocked

By June 11, 2008 Uncategorized 9 Comments

So, what do you do when a client reels back in shock when you say what your Virtual Assistant rates are? Simple, watch these two videos and you’ll know what to do!

Virtual Assistant Rates – Part One


Virtual Assistant Rates – Part Two


Download the Powerpoint table here:

Any comments on the above would be welcome.


  • Sara Box says:

    Hi Lisa

    Just a quick question about the cost comparison sheet – how do you calculate that the overheads account for 50% extra? I only ask because I have come up against this argument in the past and an employer might say that this is a one off cost and they already have the equipment so may as well use it? I’m sure you’ve had this said to you in the past too and just wondered how you dealt with it?


    Sara Box

  • This is excellent and will be very useful to use with clients. It is simple and effective.

  • I found this to be very useful, what an excellent way to put the cost benefits of using a VA.

  • Lisa, thank you much for this demonstration. I will definitely use this table for my conversations with potential clients and as a flyer on the inside of my New Client Welcome Package as a reminder of the good decision they made in choosing a VA.

  • Stephanie says:

    Funny this post came up today; I was chatting with a friend the other night about this exact topic! (And I enjoyed the fact that your post was via video!)

    Executives and business owners know the value of outsourcing vs. in-house. They just know. They’ve done the studies, they’ve read the reports, they’ve signed the cheques! Those are the kind of people we want to work with; the people that understand the value – the monetary value, the time management value, the environmental value, everything.

    Yes, as a virtual assistant education is a large part of our sales role. We still have to educate people about what we do, how we do it, and the value of it, but it’s not about persuasion (or it shouldn’t be) – it’s about education. Again, my ideal client is an executive who already gets it, but it’s always an interesting exercise (and one I rather enjoy!) when it comes to educating prospective clients. After all, an educated customer is our best customer!

  • Deb Frawley says:

    Very good information as usual Lisa! And I like the simple layout of the chart.

  • Lisa Taliga says:

    @ Sara – Sure, there will be clients who already have office space, equipment, furniture etc, but there are plenty who don’t have room in their office, don’t have a spare computer, don’t have a spare desk, chair etc. Also, office space is often not a one-off cost because some clients rent office space. I know of a one-man band who leased bigger premises to accommodate an on-site employee instead of getting a Virtual Assistant, and this is costing him extra on an ongoing basis. And it’s not just about the overheads, it’s about the ongoing benefits that employers have to pay an employee, and the reduced flexibility. A Virtual Assistant is not sitting there waiting for work, they’re only engaged when work needs to be done. I clearly remember being employed as a temp or permanent worker, and sometimes being paid to twiddle my thumbs. I would ask for work and find work to do, but when everything was up to date, and there was absolutely nothing else to do, I still got paid. Not the case with a Virtual Assistant and hence much more cost-effective for clients.

    @ Margaret, Simone, Brenda and Deb – glad it helped and that you’ll be using it to show your clients.

    @ Stephanie – exactly, it’s all about educating our target market and challenging outdated and ingrained beliefs. But it’s great when someone really ‘gets it’ and then there’s no going back.

  • Sara Box says:

    Thanks Lisa you’re very helpful


  • Athena says:

    Thanks, Lisa! I would like to put together a PowerPoint on what we offer as VAs and so this and additional information is a great help! Cheers!

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